After entering your information and completing payment, the system will send an SMS to the recipient's phone number containing a 10-digit confirmation code and a link.  Take the confirmation code to any Highlands Coffee store nationwide (excluding Highlands Coffee stores in the following systems: Foodcourt Menas Mall, Giga Mall, Lotte Mart, Sense City, Aeon Mall, and Da Nang International Airport), where the staff will assist you in activating the physical card and guide you on how to use it.

The confirmation code will be sent to you via SMS within 2-5 minutes after you have completed the registration of the Highlands Coffee card and successfully topped up the card. Please note that with one confirmation code, you can only activate the card once and receive one unique Highlands Coffee Card within the Activation Period. Please note that we will not be held responsible if you enter incorrect information of the recipient when registering for the Highlands Coffee Card.

The SMS message will be automatically sent to the recipient's phone number within 1-3 minutes after a successful payment. If you do not receive the confirmation code after 5 minutes or encounter any issues with the confirmation code (e.g. losing the code or having a code error), please contact Highlands Coffee Customer Service at hotline 1900 1755 or email customerservice@highlandscoffee.com.vn for specific guidance and support.

No, we do not provide refunds and/or convert the balance in the Highlands Coffee Card into cash in any circumstances. Please use up the balance in the Highlands Coffee Card before it expires. See more in the TERMS OF USE OF HIGHLANDS COFFEE CARD.

After receiving the confirmation code, you will need to activate the Highlands Coffee Card at Highlands Coffee store within a maximum of 90 days from the date of receiving the confirmation code. The activation period refers to the period in which you can use the confirmation code to get a physical Highlands Coffee Card at a Highlands Coffee store. Read morre: TERMS OF USE OF HIGHLANDS COFFEE CARD.

After receiving the confirmation code and going to the store to activate the Highlands Coffee Card, the amount you have paid will be preloaded. The total amount on the card will include the loaded value and promotions.

We do not provide refunds and/or convert the balance in the Highlands Coffee Card into cash under any circumstances. Please use up the balance in your Highlands Coffee Card before the expiration date. Refer to the TERMS OF USE OF HIGHLANDS COFFEE CARD for more information.

The website top-up promotion cannot be combined with any existing promotions when top-up at the counter.

Unfortunately, the payment made through the website card.highlandscoffee.com.vn is only applicable for top-up whole new cards and cannot be used to reload existing cards.